Infinity Loans is a trading name of Bridge House Finance Ltd, who are authorised and registered with the Financial Conduct Authority as a credit broker, reference number 821001.
Bridge House Finance Ltd is registered in England and Wales (Company number 11566836), Registered Office;Bank Chambers, 93 Lapwing Lane, Manchester, England, M20 6UR. Licensed by the Information Commissioners Office, (registration number ZA458934).
We, and our panel of lenders and credit brokers, will contact you with regard to your application. Unless you state otherwise you may be contacted via telephone, email, post, SMS and automated message.
We process your personal data on different bases, according the reason for which you have provided your data to us. When you are browsing the Website, we process your data on the basis that you have given your consent to such processing by accessing the Website. When you have applied for a loan via infinityloans.co.uk, we process this personal data on the basis that we have a legitimate interest in processing your data. When we have processed a loan application, we process your personal data on the basis that we need this information to fulfil our obligations under the contract we have entered into with you.
You can withdraw your consent to us or our panel of lenders and credit brokers contacting you or processing your personal data at any time by visiting infinityloans.co.uk and clicking the ‘opt out’ link on the website. Alternatively, you can withdraw your consent by contacting our Data Protection Officer using the address stated above or via email using: email@example.com. If you change your mind about agreeing to us processing your personal data, this will not have any effect on the lawfulness of any processing we have carried out before you change your mind.
If you wish to telephone us please use the specified telephone numbers on our website on the Contact page. Please note, your call may be recorded for training, quality and regulatory purposes. We pride ourselves in complete customer care and this gives us the opportunity to continuously improve and monitor our customer experience.
We may want to make contact with you at some point in order to keep you informed regarding updates to our credit brokerage service, this contact will be made via telephone, email or SMS. Our panel or lenders and credit brokers will contact you from the information we have shared with them to progress your loan application, any information that is shared to third parties is completely trusted for the purpose it is specified for and may use telephone, email, SMS or automated messages.
The results of this will be used for our panel or lenders and credit brokers to provide you with the most appropriate loan options.
If you contact us with a question about our services, we may also collect the above personal information/data in this instance in order for us to respond to your enquiry.
It is your responsibility to ensure that any information we have on record for you is kept up to date and correct. If you do require any of your information to be updated then please contact us as soon as possible so we can ensure it is corrected.
If you require your preferences to be updated then please contact our Data Protection Officer as soon as possible. Please use the contact details on our website.
We collect personal information about you when you give this to us when applying for a loan product online. This might be, for example, so that our panel of lenders and credit brokers can obtain comparative quotes for the loan. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your applications, together with details of your financial information, for example, bank account or payment details.
We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Sites when making return visits.
We may monitor or record your Calls, Emails, SMS or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our compliance or customer service department), to prevent unauthorised use of our telecommunication systems and Sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
You agree that we will be entitled to contact you (depending on your contact preferences) via email, post, telephone, SMS, or by other electronic means such as via social and digital media, in relation to directly related products, services and other offers that may interest you.
When you complete an application, you consent to us disclosing your personal information to the following parties:
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Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
If we reasonably believe false or inaccurate information has been provided, including in relation to a person's identity, and fraud is suspected, details, including personal data may be passed to fraud prevention agencies to prevent fraud and money laundering.
Your details may be passed to statutory bodies, regulators, legal bodies, credit reference agencies, fraud prevention entities and identity and address verification agencies who may record and use your details. They may also disclose your information to other organisations for credit reference, debt tracing, and fraud and money laundering prevention purposes. If you have any queries regarding these uses, please contact the relevant organisation.
By submitting an application form on our site, you confirm that all of the information provided is true and accurate. You also, when applying, authorise the Lender or Finance Provider to use both fraud prevention and credit referencing agencies to help make relevant decisions.
Fraud Prevention agencies collect, maintain and share information on any known or suspected fraudulent activity. They work in the following ways with various organisations:
Some of our providers will use your personal information to assess your circumstances (including information about any third party who is named on the application) and verify the information that you have provided before providing a quote to you. Some providers may carry out checks with fraud prevention and credit reference agencies. Both public data (e.g. the electoral roll) and private data (e.g. your personal credit history) may be checked in this way. Some providers may carry out checks against data they already hold on you,(or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data, data from previous product transactions, accounts you may hold with them or loyalty scheme data to share with lenders in order to determine your loan amount. If providers carry out these searches, a record of the search will appear on your credit report. Some providers may also check public and private higher education sources to obtain information about your educational background.
This information exchange allows providers to verify the information that is provided during the quote process (including information about any third party who is named on the policy), and also helps to detect fraudulent loans. These checks are not unique to users of our Services - they may also be carried out if you obtain quotes from other sources.
A cookie is a very small text file placed on your computer or device. Cookies help us to:
Most cookies are deleted as soon as you close your browser or mobile application - these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire. Every time you visit infinityloans.co.uk, you will be kept signed in for a further 90 days. By using the Services, you consent to us using cookies.
Our Sites use "Secure Socket Layer" (SSL Certificate) to protect your information and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, for example, card details if used are encrypted to minimise the risk of interception during transit.
We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Your personal data may be held within the European Economic Area (EEA) or outside the EEA. If any personal data is transferred or stored outside of the EEA, we check whether the EU Commission has determined that it will afforded the same level of protection as it would within the EEA (this is called an adequacy decision). If it will not, we will ensure any such transfer is subject to appropriate safeguards (for example by putting appropriate contractual provisions in place with relevant third parties to provide us with reassurance about the security of your personal data) or is otherwise permitted (for example with your express consent to transfer) in accordance with the provisions of the GDPR.